Kościuszki 51B/8, 50-011 Wrocław, Tel. 71 735 16 31

Aravel Apartments Terms and Conditions

1. Subject matter of terms and conditions
Terms and conditions specify the rules of reservation, service delivery and stay at Aravel Apartments
premises (Aravel). By reserving an apartment, the Guest confirms that the Terms and Conditions have
been read and accepted.
2. Accommodation service
The agreement between Aravel and the Guest includes only accommodation and cleaning services.
All apartments are furnished and equipped with white goods, a flat-screen TV, wireless Internet,
bed-linen and towels.
Apartment cleaning, along with the changing of bed-linen, takes place every 7 days and after every
Apartment rate includes all media charges (electricity, water, heating, Internet).
3. Reservation
Reservations can be made by telephone or e-mail by contacting Aravel Reception. To confirm the
reservation an advance payment of 30% of the reservation rate should be transferred to Aravel bank
account within 24 hours.
Every reservation for less than 30 days of stay is guaranteed and can be cancelled up to 7 days prior to
the day of arrival. After cancellation (accepted only via email) the advance payment will be returned to
the Guest’s bank account.
Apartment rental for more than 30 days obliges both parties to sign a lease agreement with revised
terms and conditions determined and approved by both parties.
In certain periods, Aravel has the right to expect the advance payment of 100% of the reservation rate,
and the reservation cannot be cancelled. The period is always specified during the reservation process.
All Guests are charged on the day of arrival. The payment for the stay will not be returned if the Guest
reduces their length of stay.
4. Last minute reservation
Our last minute offer means a15% discount from the usual rate. The offer is only valid for
reservations made on the day of arrival, for a maximum of the first two nights of stay.
5. Check in and check out
Check in: after 14:00
Check out: before 12:00
6. Check in
The Guest shall be checked in upon presenting photo ID and signing the registration card. The check in
takes place in the apartment.
All Guests are asked to confirm their arrival at least one hour before arrival.
Lost keys will be charged at PLN 300, lost garage remote control will be charged at PLN 150. All
additional fees are payable immediately.
7. Guest’s liability
The Guests shall bear full financial liability for all damage, excluding wear and tear, of the apartment
furnishing and equipment.
The liability shall be paid in cash on the day of departure, at the latest.
Guests are obliged to close all windows and the front door to the apartment before leaving the
apartment each time.
8. Third party
After22:00, all persons that haven’t been checked in are obliged to leave the apartment. If they do not
leave, Aravel will charge the Guest, who booked the apartment, PLN 40/per person/per night, or cancel
the reservation and check the Guest out without returning payment.
9. Quiet hours
In Poland, quiet hours are between 22:00 and 06:00.
Holding parties and making noise during quiet hours is forbidden. If Guests choose to ignore this rule,
the Police will be called, and a fee of PLN 500, in addition to the Police fine, will be charged.
10. Smoking
Smoking is forbidden in all apartments. A fee of PLN 500 is payable immediately by those who break
the rule.
11. Rates
Aravel has the right to change rates during specified periods.
12. Children
Accommodation for children below 7 years old is free of charge, provided that no additional bed is
required for the apartment
13. Domestic animals
Animals are not permitted. If animals are found on the premises, Aravel has the right to
cancel the
reservation with immediate effect, and check the Guests out without returning the payment.
14. Force majeure
In case of unforeseen circumstances where the apartment of choice is unavailable, Aravel has the right
to check the Guest in to a different apartment of the same standard as the one selected.
In the extreme case where the Guest’s safety is in danger, for reasons beyond Aravel’s control, Aravel
has right to terminate the agreement.
The rate already paid by the Guest will be refunded immediately,
with the exception of the fees for services already used.
15. Damages
Aravel is obliged to repair all damaged furnishings and equipment within the apartment as quickly as
16. Privacy and Data Protection
All personal data will be held on record and used only for the purposes of Aravel.
17. Disputes
All disputes are governed and settled under Polish law. In the event of any disputes, settlement will be
arranged in court under the laws governing the premises of Aravel.