Czysta 2/1D, 50-013 Wrocław, Tel. 71 735 16 31
FAQ

How can I book an apartment?
To make a booking, please contact Aravel Reception:
telephon: 71 735 16 31
e-mail: aravel@aravel.pl

Where can I check-in?
Aravel Reception is on the ground floor, vis a vis the main gate.

When can I check-in?
Check- in hours: 14:00 – 20:00. We can arrange different check-in hours if you contact us.
Can I pay by credit card?
Yes, we accept all major credit cards.

Is there a car park in the building?
Yes, there is a car park under the building with a lift access. The cost is:
30 pln per night
5 pln per hour for a conference room users

Is there security in the building?
Yes, there is a 24-hour secuity.

Is there internet connection in apartments?
Yes, there is a free and fast Wi-Fi in every apartment.

Are there towels in apartments?
Yes, there are towels and bed-linen in every apartment.

Is the kitchen equipped?
Every kitchen is equipped with white goods: fridge, cooker, kettle. In some apartments there is also a microwave and an oven. The equiment of every apartment is listed in an apartment description.

Is there a washing machine in the apartment?
Yes, there is a washing-machine in every apartment.

Is there an iron in the apartment?
Yes, there is an iron and ironing-board in every apartment.

Are there apartments with bathtub available?
Yes, in most apartments there are both: bathtub and shower. The equiment of every apartment is listed in an apartment description

Are there apartments with balcony available?
Yes, there is a balcony in every apartment available.

Is smoking allowed in the apartments?
Smoking is forbidden in all apartments. A fee of PLN 500 is payable immediately by those who break the rule.

Can we arrive with a small child?
Yes, we provide a cot for small children, the fee is 20 pln per day.
Accommodation for children below 7 years old is free of charge, provided that no additional bed is required for the apartment

Can we hire a nanny?
Yes, we cooperate with CiociaNiania, profesional nanny agency. You can hire a nanny for a day or for a couple of hours. Just contact Aravel Reception, we will organise a child care for you.

Are additional beds available?
In most apartments the is a sofa-bed, where up to 2 people can sleep comfortably. There will be a surcharge of 40pln per night per additional person.

Can we arrive with a pet?
Animals are not permitted. If animals are found on the premises, Aravel has the right to cancel the reservation with immediate effect, and check the Guests out without returning the payment.

Can we rent an apartment to organise a party?
No, Holding parties and making noise during quiet hours is forbidden.  In Poland, quiet hours are between 22:00 and 06:00.

How often do you clean the apartments?
Apartment cleaning, along with the changing of bed-linen, takes place every 7 days and after every check-out.

Do you provide concierge service?
Yes, our Reception provides a concierge service from 12:00 to 20:00. If you would like to book a ticket to a theatre or a table in a restaurant, to check out the places worth visiting in Wrocław, to find a medical care or to simply call for a taxi, we are at your disposal.

Can you organise me a transfer from the airport?
Yes, we book taxis for our Guests.